Today’s IT leaders are under constant pressure to justify spending and to provide transparency, especially as it relates to the value of their IT investments. Effective IT organizations are no longer thinking in terms of just hardware, software, and security, and business leaders are tired of hearing about IT in a vacuum. In today’s environment all expenditures must drive mission value.
Acuity’s Business Service Management (BSM) practice promotes a customer-centric and business-focused approach to Service Management, aligning business objectives with IT from strategy through operations. Acuity offers a variety of IT Service Management (ITSM), IT Operations Management (ITOM), and Business Process Automation solutions, aligning performance workflows with best-in-class tools to enable effective and efficient customer support across the enterprise. Our solutions are specifically designed to help federal and commercial organizations view, manage, and optimize complex technology landscapes to better support and maintain the core services they provide to their end-user communities.
Acuity’s Business Service Management Services include:
- ITSM Assessments
- Process Definition and Maturity
- Systems Implementations and Upgrades
- Service Asset and Configuration Management (SACM) and IT Asset Management (ITAM)
- Data and Cloud Migration
- Service Catalog Development
- Enterprise Reporting
- Business Process Automation
By helping clients leverage the full value of their BSM & ITSM tools, Acuity is helping IT organizations justify future investments in ways that business leaders understand, value, and appreciate.
By planning, prioritizing, and implementing IT service level agreements, providing relevant performance metrics (and comparative benchmarks), and proactively building resource alignment checks, risk management protocols, and meaningful performance metrics into the process, Acuity’s BSM experts help IT organizations mature and expand support services and drive productive mission results in powerful ways.
Acuity’s cross-disciplined teams provide the ability to address fluid business requirements in an ever-changing technical environment.